Six Ways to Use a CAHPS® Survey for Quality Improvement

MartinaMartina Administrator admin
edited May 2019 in Quality Street

For Patient Experience Week, AHRQ recognizes quality improvement teams who use Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys to ensure their organizations are meeting the needs of their patients. A new video - “Six Ways to Use CAHPS Survey Results to Improve Patient Experience” - shows how the results of CAHPS® surveys can:

  • Identify strengths and weaknesses in the health care organization’s performance,
  • Determine where to focus improvement efforts, and
  • Track progress over time.


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