Hand off

Facing a problem with hand off and need your help in order to comply with the JCI standards
I have policy of hand off that depend on IDEAL methodology (identification of the patient, Diagnosis, Examination that performed, Anticipation what recommended to be followed in the other shift, Leaving time for question for any unclear information)
the problem is that our hospital depends on the incident reports if there is anything occur during the session of the hand off but the JCI did not accept it and required to look for another way to track data for improvement opportunities.
Please your Help and suggestion

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